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OCS_RFP_Feasibility_Study
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Request Date: 8/31/2026 2:32:30 PM
Open Date:
Closing Date: 10/12/2026 4:30 PM
Intent To Bid Deadline:
Est. Dollar Value: $0.00
RFQ Number:
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Office of Child Support
280 State Drive
Waterbury,
VT
05671
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Locations:
State-Wide
Keywords:
Computer Services, Computer Software, Social Services, Consultant Services, Administrative Support Services, Computer Consultant Services, Information Technology, Planning and Design Services, Strategic Planning
Bid Description:
SCOPE AND BACKGROUND: Through this Request for Proposal (RFP) the Agency of Human
Services/Department for Children & Families, Office of Child Support (hereinafter the “State”) is seeking
to establish a contract with one company that can provide system modernization readiness services to
assist with the replacement of its current child support case management system, ACCESS. State is
looking to procure a company experienced in planning a child support modernization project and
preparation of the federal feasibility study.
The Vermont Office of Child Support (OCS) is a division of the Vermont Department for Children &
Families that’s mission is to promote the well-being of all families by strengthening their financial safety
net. OCS receives, allocates, and issues approximately $42.5 million in child support payments per year
across roughly 14,000 cases. OCS has a staff of 110 employees. OCS’ ability to meet its mission is
constrained by the limitations of its current case management system, ACCESS. ACCESS is a 40-yearold
mainframe application written in Natural programming language. Due to the use of old programming
language, it is getting increasingly difficult to find staff to maintain the system and adapt it to meet current
business needs. The two full-time system developers designated to OCS for ACCESS support spend 80-
90% of their time on daily system maintenance, ad-hoc requests, and issues that arise. They are unable
to accomplish numerous enhancement requests submitted to streamline operations. As such, there are a
significant number of staff workarounds and manual processes that occur when performing casework
tasks. To better serve the needs of our customers and to use staff resources efficiently, OCS is looking to
replace its ACCESS system with a case management system developed using a modern technology
platform. A system built using modern technologies will increase the user experience for State OCS staff
and its customers.
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