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TELEPHONE SUPPORT
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Request Date: 5/15/2025 6:30:44 AM
Open Date:
Closing Date: 6/27/2025 3:00 PM
Intent To Bid Deadline:
Est. Dollar Value: $0.00
RFQ Number: DPS05152025
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Dept. of Public Safety
103 South Main Street
Waterbury,
VT
05671
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Locations:
State-Wide
Keywords:
Communications Equipment and Services, Telecommunication
Bid Description:
Through this Request for Proposal (RFP) the Department of Public Safety (hereinafter the “State”) is seeking to establish contracts with one or more companies that can provide Contractor must provide full-coverage support for the telephone systems used by the Vermont Department of Public Safety (State) as further described herein. Support shall include remote monitoring, remote telephone support, remote diagnostics, troubleshooting, problem resolution, software maintenance, updates/fixes to resolve troubles, on-site parts replacement (if the covered product includes hardware), emergency repair and any on-site support required by the State and agreed by the Contractor to resolve a fault
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